School Performance: How Headteachers Respond to Measurement (Centre for Market and Public Organisation Bulletin, Winter 2005)
Behavoural implications: Because of the complexity of the measurement system, parents fixate on %5A*-C. As a result head teachers fixate on this measure, in their roles as marketers of their schools. Resources are then targetted on borderline C-D students. They feel that more complex, value-added measures will not replace the simpler result measure in the minds of parents. Also worth noting that heads are not using the externally reported measures internally – bit of a disconnect.
Paying doctors for quality
May 31, 2008
Paying doctors for quality (Reseach in Public Policy, Spring 2008)
Research on GP QOF incentive scheme indicates that there is evidence of GPs manipulating their figures by increasing the number of patients reported as excepted from treatment. Also, it appears that in areas for which there is data, achievement was trending upwards before the introduction of QOF and QOF has had very modest impact – evidence that a rigid performance scheme will not deliver high quality results from groups already governed by strong social, self and professional controls.
Private schools say league tables create fear of failure (PF 2/5/08)
Negative behavioural consequences of PM schemes. E.g. tendency to be risk averse. Some pupils were prevented from taking part in extra-curricular activities for fear of harming exam results. Eton College and St. Pauls have refused to submit their results in future.
A matter of facts, by Roger Dewhurst
May 30, 2008
A matter of facts, by Roger Dewhurst (PF 14/3/08)
Historically, the NHS has been data-rich but information poor. The World-class Commissioning agenda will require the harnessing of the data to support planning, benchmarking, monitoring and financial management.
Secondary Uses Service to support management and provide data to public through NHS website.
Child poverty reduction target likely to fall short by 1 million (PF 7/3/08)
A different kind of target – an ambitious target can be an inspirational statement of principal and purpose rather than a drab management tool.
NHS waiting times officially up on 1997
May 30, 2008
NHS waiting times officially up on 1997 (PF 7/3/08)
Median waiting times have increased even though average waiting times have fallen, due to focus on the patients who had been waiting the longest. Example of misleading performance info. The 18 week target should bring median down in future.
One in 14 soldiers is unfit to fight
May 30, 2008
One in 14 soldiers is unfit to fight (PF 8/2/08)
Sickness and injury in the army. This kind of performance data is clearly useful as it impacts directly on ability to deliver objectives. This information allows management, not just measurement.
English councils achieve record results in the CPA
May 30, 2008
English councils achieve record results in the CPA (PF 8/2/08)
Evidence that publicly published performance results do improve performance. Especially since requirements for higher grades have moved upwards since CPA introduced.
Cracking the code, by Dick Sorabji
May 30, 2008
Cracking the code, by Dick Sorabji (PF 25/1/08)
New PSAs designed around people and projects, not departments. Cabinet committees reorganised to be aligned with the PSAs, with chairs to resolve conflicts. Evidence of more relational approach – structures to facilitate interaction and cooperation.