Performance anxiety, by Bernard Marr
May 11, 2008
Performance anxiety, by Bernard Marr (PF 18/4/08)
Article on general use of performance measures in management systems. E.g. RAF who have linked the performance management system to risk management and use Key Performance Questions to ensure indicators are strategically useful.
E.g. Belfast City Council, who articulate all their strategic goals, enabling activities, outcomes and outputs on a single sheet of paper.
Eg. MOD have dedicated analyst teams to extract insights from the data.
More detailed articles and case studies at http://www.ap-institute.com/resources_academic.asp
