Cascading Balanced Scorecards: Using Strategic Maps to make Performance Relevant to RAF Stations
May 26, 2008
Cascading Balanced Scorecards: Using Strategic Maps to make
Performance Relevant to RAF Stations (www.ap-institute.com)
Follow up to this. Expanding the PM system to be relevant to station staffs – current system did not provide relevant info and was a collection exercise. Split between data collectors and users. Potential disconnect between local and high-level goals.
Use of Key Performance Questions to determine what data is required – what do managers need? What is the purpose of the unit? Threat of KPI ‘bloat’ – need to challenge the value of each indicator.
Local flexibility in use of info e.g. exception review vs. regular discussion.
