Measuring and Managing Performance in Local Government: Belfast City Council (www.ap-institute.com)
In designing system, attention given to Council’s Value Creation Map, a single image showing overall purpose, core competences and its key resources. Not static – to be updated over time. Projects and initiatives reviewed against the VCM to determine if they provided balanced support for value creation.
Decision to ignore statutory and reporting measures in new system. Start with strategy map and determine managers’ key questions. Design indicators to answer these questions.
Performance Improvement Meetings put in place to promote forward looking learning from data.
Also need to cascade into services – service level VCM. Way of streamlining the planning process – replaces previous corporate planning process. Workshops for service staff to teach them how to map stategy and create KPIs.
