Taking on the system, by John Seddon
May 26, 2008
Taking on the system, by John Seddon (PF 11/4/08)
Targets create waste, poor services, high costs and low morale. E.g. targets to perform planned maintenance on social housing cause delays in fixing faults and lead to unnecessary work on perfectly functional fittings.
Instead, Systems Thinking: an outside-in view of services, designing services responding to demand.
